The Lab Help Desk is normally staffed during the following hours:
- Monday through Thursday, 8 AM to 9 PM
- Friday, 8 AM to 6 PM
- Saturday and Sunday, Noon to 5 PM
During Harvard holidays and transitions between semesters, the Lab Help Desk may or may not be staffed during normal hours. Changes in hours will be posted at the lab help desk.
The only specific dates on which the Lab Help Desk is closed are Thanksgiving in November and the Harvard Holiday Break in December.
For support after hours, please contact us with as much information about your issue as possible. Please note that we may not get back to you until the next business day.
The IQSS Computer Lab Help-Desk is located on the Concourse level of the Harvard CGIS-Knafel building. Our address is:IQSS Computer Lab HelpDesk 1737 Cambridge Street K026 Cambridge, MA 02138
Our map location is:
Once you enter the buiding you will need to take the stairs or elevator down to the Concourse level. Once there we can be found in the right hand door as shown in this picture: